Throughout his career Chapin has worked closely with the various Business, Marketing and Operations teams to use technology to streamline business processes, generate revenue and to achieve their business transformation objectives.

There are many reasons that a company undertakes business transformation in order to compete in today’s world but generally it involves:

  • Understanding and serving your customers better and/or reaching more customers to generate revenue
  • Improving employee productivity and the employee experience
  • Improving financial stability through cost efficiencies


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